- Offerd Salary 0- Rs15,000
- Career Level Customer Service
- Experience Fresher
- Gender Female
- INDUSTRY IT Support-ITES/BPO
- Qualification Any graduate
Location : Bangalore
Function : BPO/Customer Service
Experience : 0-2 yrs
Languages: Hindi, Punjabi, Gujarati. English
Gender : Female
Vacancy : 2
Job Description :
· Handling Non-sales calls and sales calls (In bound & out bound calls).
· Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
· Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
· Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
Qualification : HSC PUC