Customer Support Executive

Full Time
  • Post Date: May 7, 2019
  • Apply Before: August 1, 2019
  • Offerd Salary Rs15,000 - Rs20,000
  • Career Level Customer Service
  • Experience 0.6 - 2 Years
  • Gender Female
  • INDUSTRY IT Support-ITES/BPO
  • Qualification Any graduate
Job Description

Customer Support Executive

Location : Bangalore(Indiranagar)

Experience: 0-3 years

CTC: 1.5- 3.5Lakh

Function : BPO/Customer Service

Vacancy : 6

Job Description :

· Handling Non-sales calls and sales calls (In bound & out bound calls).

· Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.

· Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.

· Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Days : 6 Days a Week (9:30 AM to 6:30 PM)