- Offerd Salary Rs15,000 - Rs20,000
- Career Level Customer Service
- Experience 0.6 - 2 Years
- Gender Female
- INDUSTRY IT Support-ITES/BPO
- Qualification Any graduate
Customer Support Executive
Location : Bangalore(Indiranagar)
Experience: 0-3 years
CTC: 1.5- 3.5Lakh
Function : BPO/Customer Service
Vacancy : 6
Job Description :
· Handling Non-sales calls and sales calls (In bound & out bound calls).
· Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
· Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
· Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
Working Days : 6 Days a Week (9:30 AM to 6:30 PM)